FAQ

What’s Travee?

Travee is a platform that connects travellers with Local guides. Travellers can get a true local experience and go beyond what’s in the guide book. Travel plans are specifically designed by locals. We offer a unique way to see a new city at an affordable price.

What kind of plans?

Explore the best destination. Travel plans are specifically designed by locals and are customizable. We offer a unique way to see a new city at an affordable price.

How can I contact Travee?

Please send mail to travee-info@his-world.com. After matching, we will inform both guides and traveller contact in case of emergency.

How do I book a trip?

Step 1 - Choose a plan, select the number of persons attending and make your reservation.

Step 2 - A Travee Guide applies if he/she is interested in guiding the traveler.

Step 3 - The traveler chooses whom he/she wants to be guided by among the available Travee Guides.

Which do I choose first? Place first or guide first?

First, select the Place. Next, select the Plan. Then, select the Travee Guide.

From which country can I find a Travee Guide?

You will be able to find a guide initialy in Tokyo. However we have plans to expand our operations to other countries in the future.

What is a Travee Guide?

They are the local guides who will host the travellers according to his/her requested plan.

How do I contact a Travee Guide?

You can contact a Travee Guide via our chat service inside Travee.

Who do I pay to?

Online pre-paid settlement

Where do I meet my Travee guide?

The meeting point will be discussed with your Travee Guide directly via our chat service.

In case of any problems, how should I do?

At the time of booking, the contact information will be given.

What will happen if I change my mind (cancel the plan)? Can I get a refund?

Please cancel the plan on the site. Please note the cancellation policy will apply depende on the cancelation timing.

Do I have to write a review?

It is not mandatory, however your cooperation is appreciated to improve our Travee experience.

How can I change plan (date, number of particiioants etc)?

Any change cannot be submitted on the site. Please cancel the previous plan and rebook the plan with new condition.

What is the cancellation policy?

If a cancellation is made within 11 days prior to the plan date (ex. When January 20th is the day of the plan, a cancellation is made before January 9th). no cancellation charge will apply.
If a cancellation is made between 10 days to 3 days prior to the plan date (ex. When January 20th is the day of the plan, a cancellation is made between the January 10th and 17th), 50% of cancellation fee will apply.
If a cancellation is made within the 3 days prior to the plan date (ex.. When January 20th is the day of the plan, a cancellation is made after January 18th), 100% of cancellation fee will apply.
If the guide is the guide cancel a plan, full refund will be made.

How can I become a Travee Guide?

Anyone can become a Travee Guide!
Please register at, https://travee.co/signup/guide_and_user

Are there any qualifications to become a Travee Guide?

Becoming a Travee Guide is open to everyone! No special qualifications are required.

Is the registration free?

Yes, it is totaly free!

How can I contact the travelers?

You can contact via our chat service within Travee.

How do I get paid?

After the plan, the guide fee will be transferred to the guide's Paypal account (advance registration required) within 3 days

How is the guiding fee decided?

Guide fee is 80% of plan fee (tax excluded). H.I.S. will set the plan price.

Does the guide have the right to choose his/her travelers?

Yes, the guide can choose their travelers based on their profiles, reviews and communication through our chat service in Travee.

What kind of information is required for registration?

Your name, e-mail, phone number, birthday, place (the area where you can guide), language capabilities, self-introduction and a profile picture.

Can the Travee Guide decide the guide plan by themselves?

The plans are fixed and Travee Guides cannot decide the plans by themselves.
However plan suggestions are always welcome!

What if I want to quit being a Travee Guide?

Please send a notification to travee-info@his-world.com

Can I have a guide insurance?

So far we don't provide it. We are thinking of that. We will update you on our website.

In case I cannot meet a guest on the day of plan?

Please contact a traveller using chat service on Travee. Please choose the place which easy to find as a meeting point beforehand.

In case I will be late for the meeting time?

Please contact a traveller using chat service on Travee.

In case more number of tourists arrive at the meeting place on the day than the matching made?

As maching condition is a contract. A guide can cancel the plan on the day if the condition is different from the machng condition.

How do I change my profile?

You can make changes on your profile here or in the “Profile Settings” section.

How do I delete my account ?

You can find "delete account" under the profile edit section.